Regional Director Of Operations
Company: Soni Family Practice
Location: Jacksonville
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Company: SFP Health Group Job
title: Regional Operations Director Division/Department: Operations
Reports to: COO Job Summary: The Regional Director plays a critical
role in driving operational excellence by executing the company’s
business model and promoting the culture, mission, and values of
SFP Health Group. This leader is responsible for the operational
performance of multiple medical centers within an assigned region,
ensuring daily operations align with organizational standards. As a
key member of the leadership team, the Regional Director ensures
that all staff are properly trained and committed to delivering
exceptional, patient-first service in line with the SFP Health
Group culture. Essential Duties and Responsibilities: Achieve
business objectives by monitoring and improving patient scheduling,
care team efficiency, and clinical workflow productivity. Build and
leverage cross-functional relationships with other service lines
and programs (e.g., closing care gaps in clinical metrics, MSO
initiatives) to support standardization and shared goals. Provide
leadership to Office Managers and Coordinators across assigned
locations; oversee implementation of clinical direction and service
line objectives. Maintain consistent communication with center
administrators to ensure they have the tools, information, and
guidance necessary to succeed. Participate in senior leadership
discussions on clinical quality and business strategy development
and execution. Align care center teams around vision and strategies
that enhance both short- and long-term outcomes. Ensure ongoing
compliance and adherence to policies, protocols, and procedures.
Support regulatory compliance efforts, including but not limited to
OSHA, HIPAA, and AHCA standards. Provide development and training
to ensure staff understand and support the business model (e.g.,
HEDIS, MRA, Value-Based Care). Lead and inspire diverse teams with
respect for cultural differences; promote an inclusive and
high-performing workplace. Ensure high standards of patient care
and experience across all assigned locations; proactively resolve
service issues. Monitor and respond to patient feedback and
concerns; address complaints as appropriate to ensure satisfaction.
Provide regular reports and status updates for each medical center
under supervision. Identify opportunities for patient membership
growth and ensure strong retention efforts at each location.
Respond promptly to clinical and operational concerns to minimize
impact and maximize performance. Support the achievement of
performance targets, quality metrics, and financial goals. Oversee
financial performance of assigned centers, including budget
adherence, vendor relationships, and supply procurement. Maintain
and update policies and procedures within the scope of
responsibilities. Serve as a liaison between corporate leadership
and external vendors when necessary. Evaluate clinical staff
performance across all levels, from entry-level roles to licensed
professionals; develop frameworks for evaluations (e.g., peer
reviews, professional practice evaluations). Collaborate with
fellow Regional Directors, provider staff, and senior management to
drive shared success and team alignment. Knowledge, Skills, and
Abilities: Bachelor’s degree in healthcare administration, Business
Administration, or a related field preferred; equivalent work
experience will also be considered. Proven leadership skills in a
fast-paced, dynamic environment with a strong emphasis on
innovation and adaptability. Strong strategic planning and project
management abilities. Excellent communication skills, both verbal
and written. Proficiency in electronic health record (EHR) systems,
preferably Athena. Solid business acumen with strong analytical and
critical thinking skills. Results-driven and proactive with a
high-performance mindset. Demonstrated ability to manage multiple
locations and prioritize competing responsibilities effectively
Physical & Mental Requirements: (check all that apply) ? Ability to
stand or sit for extended periods of time. ? Ability to receive and
comprehend instructions verbally and/or in writing. ? Ability to
use logical reasoning for simple and complex problem solving. ?
Occasionally requires exposure to communicable diseases or bodily
fluids. ? Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all
duties/responsibilities performed. This job description is not an
employment agreement or contract. Management has the exclusive
right to alter this job descriptionat any time without notice.
Keywords: Soni Family Practice, Palm Coast , Regional Director Of Operations, Administration, Clerical , Jacksonville, Florida
