General Manager - BB
Company: Foundation Partners LLC
Location: Ormond Beach
Posted on: March 9, 2023
Job Description:
Revolutionizing the funeral industry means blazing new trails,
creating new ideas, developing strong relationships, preserving
legacies, and compassionately caring for Families. With over 200
locations across the country, Foundation Partners Group is
continuing to expand our reach, but we only do this with
exceptional team members ready to embrace the future of the funeral
industry.
Our Team Members are vital to the health of our funeral homes, and
we value the insight, ideas, and passion they bring every day to
compassionately care for our Families. FPG is transforming the
funeral industry one life, one family, and one community at a time.
Join us as we revolutionize the funeral industry across the
nation.
We are currently seeking a highly talented General Manager for the
Volusia/Orlando/Brevard Territory in the in the State of
Florida.
What you'll do:
This role is responsible for day-to-day operations, customer
service standards, being a company ambassador to the community, the
overall financial performance of the territories, and Team Member
development that creates, supports, and sustains a
high-performance, innovative, and family-centric culture. A General
Manager interacts directly with client families, handling all
aspects of the service and ensuring the client family receives a
flawless experience that captures, acknowledges, and shares the
life purpose of their loved one.
Duties may include but are not limited to:
- Builds and maintains a strong "brand" by building relationships
in the community, staying innovative with social media, i.e., FB,
Instagram, and keeping the individual brand aligned with the
business segment
- Ensures every client family is presented with all service and
merchandise options - Every Family, Every Option, Every Time
- Contributes to the overall efficiency of the territory by
maintaining open and effective communication and maintaining
accurate and timely client files
- Maintains customer service standards as implemented for
appropriate brands
- Leads facility management to include ensuring the fleet of
vehicles and all areas of the building and grounds, i.e.,
landscaping, painting, and parking lot adequately maintained and in
working order always
- Leads and oversees, and manages all financial components,
including vendor relationships, i.e., signing checks, annual
budgeting, accounts payable and receivable, labor management, daily
sales outstanding (DSO), revenue, and EBITDA for the locations
- Drives revenue, sales, and business results
- Holds responsibility for leading monthly and quarterly
financial and business reviews with Team Members
- Leads all disaster relief efforts in partnership with
supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to
ensure Team Members, Client Families, and building are safe and
secure
- Partners with home office department leaders, i.e., marketing,
finance, human resources, and IT, by maintaining regular ongoing
two-way communication
- Acts to improve market share through membership through
board/officer participation of at least one community organization,
i.e., rotary, regularly participates in at least two community
events, and groups and other community relationships as assigned by
your supervisor
- Carries out other projects and duties as assigned, i.e., car
washing, building and equipment repair, pre-need arrangement
planning
- Participates in weekly update calls with supervisor to share
and exchange resources and to ensure goals are being met
- Communicates the importance of a differentiated guest
experience.
- Holds self and all direct reports accountable for completing
all company assigned learning assignments, including compliance,
i.e., OSHA, FTC, Harassment prevention
- Oversees all Team Members participating in services, ensuring
that each member of the team understands their role and is
professionally representing the location
- Leads all labor-management components for the territory Team
Members, i.e., scheduling, labor margins, overtime, timecards
- Oversees and ensuring At-need families are aware of future
pre-need offerings
- Initial transfers of decedents, embalms, dresses, cosmetizes,
caskets, and prepared deceased on an as-needed basis (per
appropriate licensing) to the instructions obtained from the
family
- Meets with client families to listen and arrange personalized
funeral services and ensures their experience with the business is
of the highest quality
- Utilizes systems/technology, i.e., arrangement conference
technology system in place to review merchandise options, enter
contracts and complete necessary forms at the time of arrangement,
and complete tasks and resulting details
- Ensures proper paperwork, including permits and certificates,
is completed timely and in accordance with relevant laws and
regulations
- Supervises and supports funeral services regularly and oversees
all post-service follow-up as needed
- Demonstrates an understanding of family surveys and can address
concerns and complaints with the family providing feedback What we
are looking for:
- High school diploma or the equivalent
- Valid state-issued funeral director license (as per state
licensing requirement)
- Experienced decedent care, i.e., embalming (per state
requirements)
- Keep all licenses and continuing education requirements current
and in good standing
- Minimum one to three years of management experience and the
funeral industry combined is preferred
- Demonstrated knowledge & experience of all aspects of the
funeral service
- Ability to lead and support the customer interaction
experience
- Works cohesively with supervisor and builds strong
relationships with peers and direct reports
- Knowledge of Microsoft Office Suite (Word, Excel,
PowerPoint)
- Organizational and planning skills; time management skills, and
the ability to prioritize work
- Leads a team of Funeral Directors and Team Members with the
ability to address and effectively resolve concerns and
complaints
- Operations knowledge, specifically profit & loss systems, i.e.,
costs controls, effectively collect funds at the time of
arrangement conference, educate every family on every option every
time to create additional revenue and to ensure client
satisfaction
- Strong communication skills and high levels of compassion and
integrity
- Ability to lift 150lbs safely
- Valid state-issued driver's license with a clear driving record
What We Offer:
- Excellent Compensation: Competitive salaries, performance
incentives, referral bonuses, paid vacation days, sick days, and
holidays.
- Unlimited Potential: Career paths and growth opportunities with
a privately held, nationwide company.
- Exceptional Benefits: Medical, dental, and vision insurance
options and 100% company-paid life insurance and disability
(long-term and short-term).
- Matching Funds: Company matches up to six percent of funds to
your 401k, plus annual contributions, if you choose the Health
Savings Account (HSA) option.
- Team Building: Regular company-wide meetings, one-on-one
interactions, and a warm, welcoming environment.
Are you ready? Take the next step to join Foundation Partners Group
as we transform funeral care through innovation and service.
Keywords: Foundation Partners LLC, Palm Coast , General Manager - BB, Executive , Ormond Beach, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...