Product Manager, Mortgage Servicing

Company: Intercontinental Exchange Holdings
Location: Jacksonville
Posted on: January 2, 2026

Job Description:

We are seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role requires a strategic thinker who can bridge the gap between business needs and technical execution, translating complex servicing operations into scalable, technology-driven solutions. The ideal candidate will drive product strategy, collaborate cross-functionally, and deliver impactful outcomes that support servicing transfers and portfolio growth. Responsibilities • Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs. • Lead cross-functional teams through the full product lifecycle—from discovery and design to development, testing, and deployment. • Engage with clients to define business requirements, document pain points and communicate project status • Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards. • Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers. • Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements. • Monitor product performance and adoption, using data-driven insights to iterate and improve functionality. • Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions. • Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation. Knowledge and Experience • Bachelor’s degree in Business, Computer Science, Finance, or related field. • 5 years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects. • Strong understanding of servicing operations, investor guidelines, and regulatory requirements. • Proven experience managing software development lifecycles, preferably in Agile or Scrum environments. • Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals. • Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions. • MSP experience required • Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights. • Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams. • Proficiency in tools such as MS Office, ADO and MSP • Experience with data mapping, ETL processes, and system-to-system integrations is a plus.

Keywords: Intercontinental Exchange Holdings, Palm Coast , Product Manager, Mortgage Servicing, IT / Software / Systems , Jacksonville, Florida