Hearing Care Professional

Company: Connect Hearing
Location: Palm Coast
Posted on: May 15, 2020

Job Description:

A Hearing Care Professional (HCP) working with the Connect Hearing team is innovative, compassionate, and delivers nothing but quality service to our patients. As a company, we expect and deliver only the best hearing care solutions and products. Our Hearing Professionals practice a patient-centered approach by exploring their patient's lifestyle needs and motivating them to improve their quality of life through the use of the latest hearing care solutions. Furthermore, Connect Hearing believes every patient is unique and the Hearing Professional's interaction with that patient should be personalized for optimum results.
Core Responsibilities & Duties Use Connect Hearing's proven sales process and 7 Steps to Success, patient experience model to build the foundation for performing comprehensive hearing testing and formulating customized hearing care solutions
Greet patients with a positive and professional manner by name
Conduct a lifestyle assessment which consists of listening and engaging with patients about lifestyle challenges and communication needs as it relates to their hearing loss
Conduct a minimum of 1 community outreach event per month to promote the Connect Hearing brand and generate demand.
Perform outbound calls to engage our patients 48 hours after the visit and actively stay in contact with Tested Not Sold patients
Offer and educate patients on our two-week trial program
Educate patients on differences in hearing care solutions; what is best for their type of hearing loss, lifestyle and financial situation, and provide a confident recommendation using the company tech tool for a personalized solution for their needs
Execute all appropriate diagnostic tests that assist in recommending the best overall hearing care solutions, as well as perform verification measures when fitting and delivering hearing devices
Take patient ear impressions, examine and clean patients' ear canals as necessary
Conduct patient demos to fit, adjust, and program hearing aids, as well as complete repairs and maintenance on the device
Monitor patients' progress and provide ongoing counseling
Maintain patient files and notes via our electronic patient management system, document evaluation results, quality diagnosis, and outcome notes
Second lever support for our patients, return all patient contacts (emails, phone calls, etc.) within one business day, and answer any questions
Refer patients to additional medical or educational services as needed Prepare hearing test reports as needed Additional Responsibilities & Duties Understand and implement available sales tools and maintain awareness of monthly marketing campaigns
Be flexible and available for occasional travel as required for meetings, trainings, office coverage and educational opportunities
Review and understand financial metrics and consistently meet store sales budget
Maintain thorough knowledge of all third party guidelines and fee structures
Complete community outreach strategies, build and maintain strong relationships with the medical community and promote Referral Rewards Program
Consultation with other professionals
Administrative and office duties such as completing paperwork, making courtesy calls, equipment calibration, cleaning and maintaining the office and equipment, maintaining and updating hearing aid programming software, and attending calls and meetings as necessary.
Assist Patient Care Coordinator as needed
Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
Other duties and responsibilities as assigned Education & Certifications: Connect Hearing employs both Audiologists and Hearing Instrument Dispensers as Hearing Care Professionals. The educational requirements for both Hearing Care Professional classifications are those that are required by the state(s) in which the Hearing Care Professional practices. Active and current state-specific license in good standing. License(s) must remain active, current and in good-standing throughout tenure with Connect Hearing
It is the responsibility of the employee to complete the necessary licensure requirements and CEU outlined by the state(s) to remain in an active status.
Additional professional certifications, preferred Industry/Product Knowledge Required: The ability to fit and recommend the most innovative and appropriate hearing care solutions
Understanding state and federal laws with regard to hearing healthcare
Extensive functional and technical hearing care solution product knowledge Skills/Abilities: Professional verbal and written communication
Persuasive negotiating skills to influence outcomes
Excellent sales skills and service orientation
Active listening and learning
Complex problem solving, troubleshooting and critical thinking skills
Strong relationship building and counseling skills
Experience with Microsoft Office and Outlook
Experience patient management systems Work Experience: Minimum 3 years relevant hearing health experience selling and fitting multi-brand hearing aids perferred
Experience with Real Ear Measurements or other verification method
Proven sales and business growth success within a patient-focused environment

Keywords: Connect Hearing, Palm Coast , Hearing Care Professional, Other , Palm Coast, Florida