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Call Center Specialist (Medical) *QUICK HIRE*

Company: Contemporary Staffing Solutions
Location: Ormond Beach
Posted on: May 3, 2021

Job Description:

Job Description Medical Call Center Specialist

Seeking a professional Medical Call Center Specialist for our client company in Ormand Beach, FL! As the Medical Call Center Specialist, you will primarily be responsible for providing exceptional customer service to both inbound callers and for outreach. Responsibilities of the Medical Call Center Specialist include: Interdependence on call center team, answering phones professionally to ensure all callers are answered in a timely fashion. Seeking to understand each callers needs and act as a liaison to provider location team members. Providing information relative to each provider location and services and documenting all calls in the Electronic Medical Record (EMR). Scheduling or changing previously scheduled appointments. Answering patient questions and concerns regarding appointments, referrals, billing, prescription and other medical services and programs Accurately registering new patients to include all demographics and insurance information. Written communication in the EMR with individual providers and staff relative to patient calls. Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and other appointments beneficial to patients. Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions). Requirements of the Medical Call Center Specialist: Excellent communication skills Medical and phone experience Strong customer service skills Ability to multi-task Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. Originally a staffing agency, we have evolved into a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, Information Technology, and Salesforce. We respect our clients and candidates equally while keeping the clients best interest in mind. We operate with pro-active pipelines, with the highest business ethics, a winning spirit in our approach, a team-oriented work flow, and with real cross training. The CSS team coaches you with current business intelligence so that we can manage your expectations. Its what makes CSS great and, most importantly, FUN to work with! Company Description CSS is a National Staffing and Recruitment provider specializing in niche recruitment, placing professional talent in Accounting and Finance, Human Resources, Sales and Marketing, Call Center and Office, and Technical positions. At CSS, we consistently strive to meet the needs of our clients and candidates by understanding their expectations to produce the perfect match! We focus on the business growth plan, company culture, and the skill set of the candidate to make a highly effective match.

Keywords: Contemporary Staffing Solutions, Palm Coast , Call Center Specialist (Medical) *QUICK HIRE*, Other , Ormond Beach, Florida

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