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1731 - Lead Guide - Palm Coast

Company: Surterra Wellness
Location: Palm Coast
Posted on: June 9, 2021

Job Description:

Location: Palm Coast, FL


Parallel


Everyone is welcome here.
Each of us is unique, and thats what makes us amazing. We believe in inclusiveness and celebrating each persons individuality, because theres power in bringing people with different points of view and life experiences together. Thats why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.


So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, theres no limit to what we can achieve.


IN A NUTSHELL

The Lead Guide is the subject matter expert, follows and trains new staff on all standard operating procedures and new products. Interacts with patients in our dispensary locations, providing knowledge, information and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner, as well as escalated concerns. Provides superior customer service at all times. The Lead Guide may report directly to the Store Manager, Assistant Store Manager. Supports the stores financial and KPIs goals to meet and/or exceed established goal.


This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.****.com.


WHAT YOU WILL BE DOING

  • Follow established policies and procedures for customer service, staff management, inventory management, cash handling, state compliance, and safety and security guidelines.
  • Oversee store operations, procedures, and processes.
  • Responsible for opening and closing of store as a keyholder
  • Assist the senior store leadership as needed.
  • Assist with new employee orientation and new product launch education
  • Model best-in-class service that consistently exceeds our customers expectations and builds a long-term rapport in alignment using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Maintain thorough product knowledge through participation in internal training programs to answer concerns
  • and/or questions promptly and efficiently, referring to store management team when appropriate.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)
  • Responsible for maintaining the cleanliness of the store
  • Supports the teamwork effort in both opening and closing procedures
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands
  • Performs other duties and tasks as assigned


EXPERIENCE AND SKILLS YOULL BRING

  • 2 years retail experience (Preferred)
  • Microsoft Office Suite proficient level (Preferred)
  • Proven track record of leadership capabilities (Preferred)
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced, changing, and challenging environment.
  • Ability to deal with problems and resolve in a timely and professional manner
  • Positive attitude and strong work ethic
  • Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally
  • Passionate about the importance of medical marijuana
  • Age 21 or over (Required)
  • High School Diploma or equivalent (Required)
  • Valid Government-Issued Photo ID (Required)


YOU WILL BE SUCCESSFUL IF YOU

  • Are self-motivated; micro-managing isnt fun for anyone
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
  • Can work fast and be flexible; our industry is always changing
  • Play nice with others; we collaborate with each other a lot
  • Think creatively; sometimes, the traditional solution isnt the best one


WHAT YOU GET

  • Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry
  • Employee discount
  • Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity


PHYSICAL REQUIREMENTS

  • Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.
  • Ability to lift 30 lbs. unassisted
  • Constantly operate a computer and other office machinery
  • Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift


PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision why we exist is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission how we will do this is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility


We are an Equal Opportunity Employer.
We embrace and encourage our employees differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.


DISCLAIMER

Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.


Internal ID: 27295

Keywords: Surterra Wellness, Palm Coast , 1731 - Lead Guide - Palm Coast, Other , Palm Coast, Florida

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