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Customer Service Representative

Company: The Arena Group
Location: Palatka
Posted on: January 24, 2023

Job Description:

[Customer Support / Remote] Anywhere in U.S. / Medical, Dental and, Vision / 401K match / PTO - As a Customer Service Rep you'll: Handle customer service queue of incoming member calls and emails within the SLA goals; Handle live chat and SMS text queues within the SLA goals; Process daily orders including subscription upgrades, username changes, service changes, refunds, and cancellations; Process all credits and adjustments to member accounts; Update and document all systems of record with customer interactions outcomes, the reason for the contact and any comments or feedback; Achieve the assigned retention goals by saving members from cancelling subscriptions...Hiring Fast > >

Keywords: The Arena Group, Palm Coast , Customer Service Representative, Other , Palatka, Florida

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