Bilingual Collection Specialist - Hybrid

Company: KeHE Distributors, LLC
Location: Elkton
Posted on: January 27, 2023

Job Description:

Overview:
Good people, working with good people, for our common good.Sound good?KeHE-a natural, organic, specialty and fresh food distributor-is all about "good" and is growing, so there's never been a more exciting time to join our team. If you're enthusiastic about working in an environment with a people-first culture and an organization committed to good living, good food and good service, we'd love to talk to you!

Primary Responsibilities:
The Collection Specialist monitors the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis. Accomplish monthly team productivity goals and currency objectives. -Hours: 8-5 Mon-Fri. during training period. After training, the schedule is subject to change and may require nights or weekends.

Essential Functions:
Speaks directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges.Research and make recommendations for collections efforts and report issues with customer accounts to management.Review collection techniques and provide feedback to management.Provide excellent customer service with regard to collection issues, process customer refunds, and process and review account adjustments, resolve discrepancies and short payments.Responsible for monitoring and maintaining assigned accounts, including but not limited to customer calls, account adjustments, customer reconciliations and processing credit memos.Must communicate effectively with Sales Management regarding customer accounts and follow up on a timely basis.Effectively answer questions and resolve both internal and external customer issues using excellent customer service and decision-making skills.Must maintain good attendance.Maintain safe work practices.Maintain safeguards of confidential company information.Other duties and special projects as requested.

Minimum Requirements, Qualifications, Additional Skills, Aptitude:
High School diploma or general education degree (GED) required.Minimum of 1-year business to business collections experience.Basic data entry/10-key skills.Proficient with Microsoft Office.Knowledge, Skills, and Abilities:Knowledge of collections procedures, policies and standards.Bilingual proficiency (English and Spanish)Excellent customer service and problem resolution.Knowledge of general accounting principles and the ability to analyze and interpret financial data.Excellent grammar, verbal and writing skills.Resourceful and well organized with above average presentation and telephone skills.High energy level and comfortable performing multi-faceted tasks in conjunction with day to day activities.Excellent interpersonal skills, ability to get along with diverse personalities.Tactful, mature and flexible.Preferred Qualifications:Technical aptitude for working with various financial systems (e.g. AS400, J.D. Edwards) and software preferred.Experience with customer service, transportation systems, bills of ladings, proof of deliveries, shortages, damages and deduction resolution a plus.Please note, the role of Collection Specialist is hybrid/flex. The employee will work remotely on a normal basis, Monday through Friday. However, the employee may need to report to the office for training or team meetings.

Requisition ID:
2023-18988

Equal Employer Opportunity Statement:
KeHE Distributors provides equal employment opportunities to all employees and applicants for employment and prohibits all forms of discrimination and harassment on the basis of race, color, religion or faith, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training as well as the administration of all Human Resources and Talent Acquisition processes.

Keywords: KeHE Distributors, LLC, Palm Coast , Bilingual Collection Specialist - Hybrid, Other , Elkton, Florida