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Imaging Support Representative

Company: AdventHealth
Location: Palm Coast
Posted on: May 26, 2023

Job Description:

All the benefits and perks you need for you and your family:

  • Benefits and Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

    Our promise to you:
    Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
    Schedule: Full-Time
    Shift: Days - 8:00am - 4:30pm - M-F
    The community you'll be caring for: 1 ADVENTHEALTH WAY, Palm Coast, FL 32137
    The role you'll contribute: The Imaging Support Representative will engage customers and staff to enhance their experience. The primary focus will be meeting/exceeding customer needs. Duties include greeting customers and guests who come to the department and assist them with their inquiries and initiating the Radiology exam process in a positive and welcoming manner.
    The value you'll bring to the team:
    - Answers phones and greets patients and guests using facilities' Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person of patient progress. Deescalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of facility. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift
    - Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPAA, federal and state laws related to release of information, and may also document patient account appropriately
    - May research scripts, previous forms, insurance cards, orders, and changes and cancels exams accordingly. Uses scheduling program to research exams scheduled for patients and reschedules as needed
    - May register patients as they arrive to the department (where required) using facilities procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and may collect co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed
    - Proficiently uses office equipment with care and knows how to operate printers, fax, computers, scanners, film printers, image importing and exporting equipment and software
    - Attends department meetings consistently (and any other meetings as requested) and promotes positive dialogue with respect to department objectives. Listens and is responsible to understand all agenda items. Responsible to read meeting minutes or handouts when unable to attend
    - May release CD images/reports to patients and/or physician's office utilizing proper sign out process. Prints patients' records for release internally and externally always adhering to HIPAA and/or established guidelines [Records]
    - May document received communication from technologists and any relayed communication from Radiologists to the appropriate area in system
    - May Communicate results with Physicians, Physicians' offices, and other clinical personnel for the "call results list" on a continuous (24/7) basis, including system downtime
    - Performs other duties as assigned
    - High school Education or equivalent
    - One year of customer service experience
    - Medical terminology
    - Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
    - Ability to multitask
    - Knowledge of commonly used concepts, practices, and procedures in the health care industry
    - Must be able to read, write and speak conversational English
    - Basic computer skills and knowledge of Microsoft Office
    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
    Category: Radiology/Imaging
    Organization: AdventHealth Palm Coast Parkway
    Schedule: 1 - Day
    Shift: AdventHealth Palm Coast Pkwy
    Req ID: 23017170
    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Keywords: AdventHealth, Palm Coast , Imaging Support Representative, Other , Palm Coast, Florida

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