Patient Service Technician, Palm Coast, Full-time

Company: Brooks Rehabilitation
Location: Palm Coast
Posted on: March 12, 2023

Job Description:

For 50 years, , headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services. As a nonprofit organization, Brooks operates one of the nation's largest inpatient rehabilitation hospitals in the U.S. with 160 beds, one of the region's largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care. Brooks will treat more than 60,000 patients through its system of care each year. In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation. Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities. Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida. We are looking for exceptional people to join our culture of caring and bring our mission to life. The Patient Service Tech is an opportunity to -work alongside therapists performing treatments as well as working in the front of the clinic to help perform necessary day to day clerical operations. You are able to support the delivery of rehabilitation care by working directly with patients under the direction of therapist; as well as; performing regular cleaning and equipment monitoring to support a safe environment of care. - Responsibilities:

• Assist patients with exercises and transfers under the direction of treating therapist
• Communicate patients' status to Therapist directing patient care
• Cleans and maintains treatment areas and equipment throughout the da
• Maintains confidentiality of patient information
• Adheres to policies and procedures specific to patient rights
• Maintains a clean and safe environment; identifies and reports hazards
• Proficient in basic computer operations and all office automation equipment (telephones, voice-mail, desktop computing, electronic mail, facsimile procedures, automated, scheduling)
• Proficient with Microsoft Office software products, especially Word and Excel
• Exhibit sound organizational skills, personal initiative and time management skills
• Knowledge of medical terminology, insurance and authorization
• Manages the Clinics Appointment Schedule ( for example calling patients to confirm or change appointments, managing wait list, make scheduling changes)
• Prepare new patient paperwork and confirm all paperwork - and verification information is in medical record
• Pre-register all walk-ins, telephone and fax referrals received by Clinic
• Provides general office support such as filing, copy, faxing, maintaining inventory control, and ordering supplies
• Perform light cleaning duties such as wiping equipment, laundry, tiding up the waiting room, etc.
• Collects patient responsibility payments, provides receipts
• Checks and responds to work related voicemail and email timely
• Logs all referrals and tracking in the Referral Database
• Work the Image now queues (error/in & out-bound fax/tasks/referral hold/MD signature tasks)
• Other duties as assigned by Manager Qualifications:
  • High school diploma or GED,
  • Preferred a minimum of two years of experience working with customers in the medical, service or hospitality industries. -
  • Good interpersonal skills
  • Good strength, endurance and mobility
  • Must be able to work in a fast paced environment Hours: Monday - Friday, 40 hours per week Location: -9 Pine Cone Dr Suite 104B, Palm Coast, FL 32137 Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
    • Competitive Pay
    • Comprehensive Benefits package
    • Vacation/Paid Time Off
    • Retirement Plan
    • Employee Discounts
    • Clinical Education and Professional Development Programs

Keywords: Brooks Rehabilitation, Palm Coast , Patient Service Technician, Palm Coast, Full-time, Professions , Palm Coast, Florida