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Virtual Call Center Agent FT Days

Company: AdventHealth Medical Group East FL
Location: Palm Coast
Posted on: November 12, 2021

Job Description:

DescriptionRemote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL--Location Address:--Work from home after training--Top Reasons To Work At AdventHealth Medical Group East FL

  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • Work from home after training!Work Hours/Shift:
    • Full Time, Monday-Friday. Call Center hours, 8:00am-6:00pm.--You Will Be Responsible For:
      • Answering inbound phone calls to the Referral Center in a polite and professional manner
      • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
      • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
      • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient---s insurance plan
      • Mailing new patient paperwork and referral information to patients
      • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient---s HER
      • Communicates with clinical staff and physicians with any issues that may arise with the patient---s referral, or the need of further follow up care
      • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient QualificationsWhat You Will Need:
        • Call Center/Practice Telephonic Experience for In and Out bound calls
        • Minimum of a high school diploma or equivalent required.
        • One years--- experience as a lead role in a medical setting or other health care related role (Preferred).
        • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred).--
        • Associate Degree (Preferred).
        • One years--- experience as a MA-C or Licensed Nurse (Preferred).--Job Summary:
          • The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Medical Group East FL, Palm Coast , Virtual Call Center Agent FT Days, Sales , Palm Coast, Florida

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