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Remote Call Center Agent Certified FT Days

Company: Adventist Health System
Location: Palm Coast
Posted on: May 17, 2019

Job Description:

Job Description Description Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL Location Address: Work from home after training. Training will take approximately 3 weeks and is located in Palm Coast, FL Top Reasons To Work At AdventHealth Medical Group East FL * Career Advancement * Tuition Reimbursement * Competitive Salary * Great team of co-workers that feel like family * Work from home after training! Work Hours/Shift: * Full Time, Monday-Friday. You Will Be Responsible For: * Answering inbound phone calls to the Referral Center in a polite and professional manner * Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient * Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments * Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient's insurance plan * Mailing new patient paperwork and referral information to patients * Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient's HER * Communicates with clinical staff and physicians with any issues that may arise with the patient's referral, or the need of further follow up care * Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient Qualifications What You Will Need: * Minimum of a high school diploma or equivalent required. * Associate Degree (Preferred). * One years' experience as a lead role in a medical setting or other health care related role. * Call Center/Practice Telephonic Experience for In and Out bound calls * One years' experience as a MA-C or Licensed Nurse * Experience in various clinical areas inpatient or outpatient practices desirable (Preferred). Job Summary: * The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.SDL2017

Keywords: Adventist Health System, Palm Coast , Remote Call Center Agent Certified FT Days, Sales , Palm Coast, Florida

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