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Sales Associate

Company: Massage Envy
Location: Palm Coast
Posted on: November 28, 2019

Job Description:

SunIRef:Sales:title Sales Associate Massage Envy 5,194 reviews - Palm Coast, FL Part-time Massage Envy 5,194 reviews Read what people are saying about working here. Overview: Are you a sales & customer service superstar? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Palm Coast. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Palm Coast ranchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you: Help clients understand the benefits of regular massage, skin care and stretch. Establish relationships with members and guests to grow and retain a client base. Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive. Come join the largest wellness culture in the industry. Learn and share the benefits of massage, skincare, and stretch with our guests as you help guide them on their well-being journey. Do this in a supportive and relaxing, team-focused environment under a no-negativity policy. Our Palm Coast location is seeking a dedicated team member to help service a growing member base. We're looking for a sales associate who is constantly anticipating the needs of guests all while juggling a busy front desk. Someone who is comfortable with computers, counting change, and learning the ever advancing details of our service offerings. Someone who works well with others and is receptive to feedback and training activities. Someone who exudes the Massage Envy values - gratitude, optimism, consistency, excellence and empathy, This position is strongly sales centric and you must be able to comfortably educate guests on our memberships, session upgrades, and ask why not? when they decline. For this, sales experience is of extreme value when applying. Sales is not for everyone, so you will not be a good fit if you cannot overcome objections, or at least, absorb sales training and deliver in spite of very possible rejection. You will play an important role in introducing guests to our spa, finding their wellness needs, and establishing guest and therapist relationships by being a matchmaker. For this, you will need to be familiar with our 18+ therapists and their best-suited guests. This process starts during the phone calls in, which you will be scheduling and matching guests with appropriate massage therapists and estheticians. Your expert care is essential to every guest touchpoint - from the time they walk-in, their transition to their service provider, and when they are returned to you for checkout. There is a tremendous amount to learn and it is advised that only those seeking long-term employment apply. Must be 18+ to apply. Here's what's in it for you: The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: Benefits that help you take care of you including enrollment into our wellness program for discounted rates on all services, employee discount of 40% off retail products (including skincare!) and a free service for your birthday! A healthy compensation plan that rewards your hard work with a base pay of $10.00/hour with commissions as follows: A minimum of $15 per 1-year membership sold with commission up to $20 per 1-year membership sold under specific conditions. You must be sales-trained and ready to handle sales situations before you are able to begin selling memberships. A dynamic, energizing environment where you're consistently challenged, never bored. Training to help you grow and refine your sales and customer service skills. What We'll Accomplish Together: As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes: Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location. Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations. Driving member retention through outreach via phone and email to current members. Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy. Protecting our workplace cultureby recognizing and supporting team goals and building positive relationships with team members. What it Takes to Succeed: We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are: Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience. People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing). Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent. Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience. Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities. Great teammates who can work well with other in a fun and fast-paced environment. Supporters of total body care with a general knowledge of massage and skin care services. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you. Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Massage Envy - Just posted report job - original job

Keywords: Massage Envy, Palm Coast , Sales Associate, Sales , Palm Coast, Florida

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